FAQS
What are my shipping options?
AUSSIE CUSTOMERS
FREE shipping within Australia is available for all orders over $60. We use Australia Post and Aramex courier services. You can expect all orders to be received within 2-5 business days. All our orders are tracked and traced. We ship our products from our local warehouse in Auburn, Sydney.
KIWI CUSTOMERS
FREE shipping within NZ is available for all orders over $60. We use NZ Post and Aramex courier services. You can expect all orders to be received within 4-6 business days. All our orders are tracked and traced. We ship our products from our local warehouse in Wiri, Auckland.
U.S CUSTOMERS
FREE shipping within United States is available for all orders over $40. We use USPS and FedEx courier services. You can expect all orders to be received within 3-7 business days. All our orders are tracked and traced. We ship our products from our local warehouse in New Castle, Delaware.
*See our 'Shipping & Delivery' information for more detail.
Do you ship worldwide?
No, we currently only ship within AU, NZ and U.S. We are looking to expand our business to other markets in the future.
Where are the products shipped from?
AUSSIE CUSTOMERS
We ship our products from our local warehouse in Auburn, Sydney. We ensure that all orders are delivered promptly and securely to you.
KIWI CUSTOMERS
We ship our products from our local warehouse in Wiri, Auckland. We ensure that all orders are delivered promptly and securely to you.
U.S CUSTOMERS
We ship our products from our local warehouse in New Castle, Delaware. We ensure that all orders are delivered promptly and securely to you.
Will my order be shipped in multiple parcels?
If you place a large order, it may be fulfilled in multiple shipments.
How long will my order take to deliver?
AUSSIE CUSTOMERS
You can expect all orders to be received within 2-5 business days.
KIWI CUSTOMERS
You can expect all orders to be received within 4-6 business days.
U.S CUSTOMERS
You can expect all orders to be received within 3-7 business days.
*See our 'Shipping & Delivery' information for more detail.
What are my payment options?
We accept payments by Visa, Mastercard, Amex, PayPal, Apple Pay and Google Pay.
How secure is your site?
Oxypro processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.
Can I amend my order?
Contact us as soon as possible if you wish to amend your order. We ship items out usually within 1-2 working days, so cannot guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info.
Where is my order?
You will receive an email with tracking information once your order is dispatched.
How do I track my parcel?
You can track your parcel via the email we sent you. We also have a link to our 'Order Tracking' page at the top of our Home Page.
Can I return or exchange an item?
Absolutely. We offer a 15 day refund time from the date you receive your parcel. Read our Refund Policy page for more info. If you are unhappy with your order, we encourage you to email us at support@oxypro.store or send us a message directly on our 'Contact Us' page on our website, so we may resolve your issue with the product.
What if I received a faulty item?
If you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website.